OT Engineer

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

We are seeking an experienced Operational Technology (OT) Engineer to join a specialist OT Systems team. In this role, you will provide technical expertise across OT projects and support the development, enhancement, maintenance, and upgrade of critical OT systems and infrastructure.

Working closely with operational and technology support teams, you will help ensure the reliability, security, and performance of OT environments while contributing to the introduction of new technologies and continuous improvement initiatives.

• Support the evaluation and implementation of new technologies through proof-of-concepts, technical research, and recommendations for strategic improvements.
• Collaborate with operational control and engineering teams to enhance, develop, test, and maintain critical control systems.
• Contribute to the cyber security and resilience of OT environments, including participation in incident response, disaster recovery exercises, backup management, and recovery testing.
• Support the monitoring, maintenance, and optimisation of OT platforms to improve system reliability and availability.
• Investigate and resolve complex technical issues, faults, and performance challenges within OT systems.
• Work with cross-functional teams to identify opportunities for innovation and continuous service improvement.
• Participate in out-of-hours support activities and standby arrangements as required.

• Demonstrable experience working with Operational Technology (OT) systems, including troubleshooting, fault diagnosis, root cause analysis, and performance improvement.
• Experience analysing system failures and implementing solutions to improve reliability, resilience, and operational effectiveness.
• Strong understanding of OT system monitoring, maintenance, and lifecycle management practices.
• Experience contributing to technical projects as either a Subject Matter Expert (SME) or technical delivery specialist.
• Knowledge of cyber security principles, disaster recovery processes, backup management, and operational resilience within critical infrastructure environments.
• Ability to work independently while collaborating effectively within multidisciplinary technical teams.
• Strong stakeholder management, communication, and relationship-building skills, with the ability to engage confidently with customers, suppliers, and internal teams.

Desirable Experience

• Experience supporting OT environments within critical infrastructure, utilities, energy, industrial, or manufacturing sectors.
• Familiarity with industry standards, best practices, and emerging technologies relevant to Operational Technology environments.
• Experience participating in cyber security exercises, incident response activities, or resilience testing programmes.

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package: 

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. 
• Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. 
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. 

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.