Internal Loss Adjustor
At Chubb, we know that exceptional claims service is built on expertise, professionalism, and trusted relationships. We are seeking an experienced Internal Loss Adjuster to join our Property and Masterpiece claims team and help deliver a high-quality, market-leading claims experience for our customers and brokers.
This is a market-facing role where you will play a key part in the investigation, management, and adjustment of high-end residential property claims. You’ll represent Chubb with confidence and care, working closely with customers, brokers, service providers, and internal stakeholders to achieve fair, timely, and well-supported outcomes.
What you’ll doIn this role, you will:
Act as a Chubb representative when visiting customers to gather information needed for the claim process
Make informed evaluations of damage and quantum
Provide formal reporting to Chubb examiners in line with Best Practice Guidelines and Claim Handling Instructions
Build trusted relationships with brokers to strengthen confidence in Chubb’s claims service
Attend Masterpiece market meetings and support training or presentations where appropriate
Liaise with builders, jewellers, restoration companies, and other service providers
Identify potential fraud and subrogation issues
Support the Property claims team with claim handling
Engage with key stakeholders to help ensure a smooth and efficient claims journey
Manage your workload and diary effectively
Be mobile and available to travel domestically for short periods, including during catastrophe events
Look for every opportunity to demonstrate Chubb’s claims value proposition!
Qualifications
What you’ll bring
We’re looking for someone with strong technical capability, sound judgement, and a genuine commitment to service excellence. Ideally, you will have:
Excellent written and verbal communication skills
Relevant tertiary qualifications, such as ANZIIF or equivalent
3+ years’ experience in loss adjusting
2+ years’ experience managing property claims
A strong customer service ethic
The ability to influence and negotiate effectively
Confidence communicating and building rapport with a wide range of stakeholders, from high-net-worth clients to tradespeople
Proficiency in Microsoft Word and Excel, with the ability to prepare clear claim reports
Sound structural building knowledge
Strong self-management and time management skills
High attention to detail and accuracy
Preferred Experience
Experience working with high-net-worth customers or high-value homes
Experience developing and delivering training
Why join Chubb?
This is an opportunity to be part of a team that values expertise, professionalism, and service excellence. You’ll help shape the claims experience for our customers and brokers, while contributing to a business that is known for doing things well.
If you’re motivated by quality, trusted relationships, and making a meaningful difference in the claims journey, we’d love to hear from you.
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