Remediation Delivery Manager
At Suncorp, our customers are at the heart of everything we do. We’re seeking an experienced Remediation Delivery Manager to lead the delivery of remediations at Vero.
This is a critical 12-month fixed-term opportunity where you’ll ensure remediation initiatives are delivered in line with regulatory and internal frameworks, mitigating risk while driving fair, sustainable customer outcomes. You’ll bring strong project and programme delivery expertise, balance technical knowledge with stakeholder engagement, and play a key role in protecting Vero and our Partner brands.
Key Responsibilities
- Lead the delivery of remediation activities in line with established frameworks, drawing on strong industry, operational, and financial expertise.
- Support SNZ/Vero incident remediation by defining delivery action plans and ensuring consistency and timeliness across remediation activities.
- Lead the Remediation implementation team in the management and delivery of identified remediations.
- Monitor remediation progress, identify risks, and implement corrective actions where required.
- Collaborate with senior business stakeholders to deliver practical, cost-effective, and customer-focused solutions.
- Work with incident owners to gather, validate, and document business requirements, developing recommendations that meet regulatory, business, and customer needs.
- Provide high-quality status reporting, insights, and commentary to senior leaders and stakeholders.
- Support, and as applicable, lead additional initiatives in the Customer Advocacy function at Vero.
About You
You’re an experienced delivery leader with a strong customer lens and a proven track record in regulatory-focused programmes. You’re comfortable working in complex, adaptive environments and influencing across all levels of an organisation.
You’ll bring
- Experience in a similar senior role, with a career built around customer-oriented programme delivery in a regulated environment.
- Proven experience in planning, communication, and reporting within strategic business, customer, marketing, analytics, or finance functions.
- Experience working closely with senior leadership teams to support and recommend strategic priorities.
- A strong delivery track record in customer intelligence, senior analytics, or senior customer marketing roles.
- Hands-on experience delivering customer transformation and improvement programmes.
- Exceptional communication and presentation skills, with the ability to influence Boards, senior leaders, and frontline teams across NZ and AU.
Demonstrated strength in programme and project management.
About Us
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.
Join Suncorp and Chase the Sun with us.
Similar roles
Client Advisor- Hamilton
Amplifon·New Zealand
Description Client Advisor – Hamilton - Part time, Monday/Thursday/Friday, 8:30am–5:00pm. This role requires flexibility to cover clinics across the region as needed. Responsibilities for this role include; * Providing gold standard client care * Welcome customers with warmth and professionalism * Manage appointments and front desk duties * Assist with hearing aid repairs and over-the-counter sales * Conduct basic hearing…
- Part-time
- Skilled Migrant (Residence) — PR, points-based, no single employer
Operations Manager
Evolution Healthcare HR·Wellington, New Zealand
Introduction About Wakefield Hospital Wakefield Hospital is entering an exciting new chapter following the opening of our state-of-the-art hospital facility. We're seeking an experienced Operations Manager to join our senior leadership team and play a key role in shaping the future performance, culture and growth of the hospital. This is a highly visible leadership role with responsibility for multiple operational…
- Full-time
- Skilled Migrant (Residence) — PR, points-based, no single employer
Account Executive Industry Sales, AWS Aotearoa / New Zealand
Amazon·New Zealand
As an Account Manager, Enterprise, you will own strategic enterprise accounts across New Zealand and drive adoption of AWS services to accelerate digital transformation and business growth. Working with C-level executives, you will lead transformation efforts helping customers modernize applications, leverage Generative AI and agentic AI capabilities, optimize cloud economics, and scale their operations globally. Engaging technology leaders, product teams,…
- Full-time
- Skilled Migrant (Residence) — PR, points-based, no single employer
Team Member Wairau Park
Nando’s·New Zealand
At Nando’s, it’s all about the people, with chicken on the side! Join a lively crew, earn money, learn life skills, and have fun discovering your best self. Whether you’re greeting customers with a smile or perfecting PERi-PERi magic on the grill, we’ll help you grow—no experience needed, just energy, passion and a hunger to learn. It’s more than just…
- Part-time
- Skilled Migrant (Residence) — PR, points-based, no single employer
Kaiārahi (Navigator) Whānau Ora
Te Korowai Hauora o Hauraki·Thames, New Zealand
Our Whānau Ora team are looking to recruit a Kaiārahi (Navigator) Whānau Ora! Our Thames-based Whānau Ora Navigators work alongside identified priority whānau to develop plans, identify aspirations and goals, and provide ‘wrap around’/multi-disciplinary support by drawing on a range of approaches to support whānau in achieving their outcomes. Employment type: Fixed Term until 30 June 2027 (1.0 FTE/40hrs per…
- Contract
- Skilled Migrant (Residence) — PR, points-based, no single employer
Customer Support Specialist
The Network for Learning·Christchurch, New Zealand
* Grow your technical knowledge and skills in a supportive and collaborative environment * Varied role with a balance between handling phone calls and managing email queries * 12 Month Fixed Term Contract * WFH Flexibility About Us Network for Learning (N4L) is a Crown-owned technology company that provides faster, safer internet for Aotearoa New Zealand’s schools and kura. But…
- Contract
- Skilled Migrant (Residence) — PR, points-based, no single employer
Fire Engineer
Jensen Hughes·Auckland, New Zealand
Shape the Future of Fire Engineering in New Zealand At Jensen Hughes, we don't just design solutions we help make buildings, communities and the people within them safer. We're looking for an experienced Fire Engineer to join our growing team in Auckland. This is an opportunity for someone who wants more than a role where you sit behind a computer,…
- Contract
- Skilled Migrant (Residence) — PR, points-based, no single employer
Sr. Partner Solution Architect, Amazon Leo Partner Services
Amazon·Singapore, Singapore
As a Sr. Partner Solutions Architect on the Amazon Leo Partner Services (ALPS) team, you will play a critical role in helping Amazon Leo’s global distribution partners successfully onboard, integrate, and launch satellite internet service in their contracted territories. You will serve as a technical advisor and trusted guide, helping partners architect scalable and secure solutions using Amazon Leo’s APIs,…
- Full-time
- Tech.Pass — self-sponsored, 2-yr
