Service Desk Developer @ Belvedere Recruitment
- 4-6 years of experience in service desk management
- Fluent English (E3 level)
- Fluent Dutch (E3 level)
- Strong service desk technical skills
- Experience with knowledge management systems
- Understanding of quality management principles
- Ability to learn and adapt to new technologies quickly
- Strong documentation skills
- Commitment to meeting performance targets
Location: Warsaw
Remote Status: Hybrid
Contract Type: 3 Months
- Join a 3-month contract with potential for extension
- Work with English and Dutch-speaking teams in a multilingual environment
- Develop your technical skills through structured training and knowledge sharing
- Contribute to quality-focused service desk operations with clear KPIs
- Build your expertise in service desk management and technical solutions
Company Overview
Our client operates within the technology services sector, delivering support solutions to international clients. With a focus on quality management and continuous improvement, they maintain high standards of customer satisfaction through structured processes and knowledge-driven practices. The organisation values professional development and invests in training programmes to help their team stay current with emerging technologies and tools.
They are currently seeking a Service Desk Developer to join their team in Warsaw on a 3-month contract. This role offers the opportunity to work in a multilingual environment while developing technical expertise and contributing to service excellence.
Position Overview
As a Service Desk Developer, you'll play a key role in supporting technical operations and ensuring high-quality service delivery. This position involves learning and implementing new technologies, documenting technical solutions, and maintaining knowledge management systems. You'll work closely with colleagues to share best practices and contribute to continuous improvement initiatives while meeting defined performance indicators. Your work will directly impact customer satisfaction and operational efficiency.
Benefits
- Competitive contract rate
- Structured training and development programme
- Knowledge sharing and collaborative learning environment
- Exposure to international clients and multilingual teams
- Clear performance framework with defined KPIs
You'll work within a structured environment that prioritises quality, continuous learning and professional development. The team values knowledge sharing and collaboration, creating opportunities to expand your technical expertise while working with colleagues across different regions and language groups.
,[Learn and implement new technologies, tools, processes and policies , Document technical solutions in the knowledge base and suggest improvements , Facilitate knowledge transfer across the team when needed , Document and share best practices and lessons learnt with colleagues , Attend training sessions as outlined in the training plan , Understand and work according to quality requirements and account regulations , Reach outlined Key Performance Indicators consistently , Ensure high levels of customer satisfaction through quality service delivery , Adhere to company and customer policies and procedures ] Requirements: Technical skills, Quality management principles, Strong documentation skillsSimilar roles
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