Service Planner - Bangalore Bidadi
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
● The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
● The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
● Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
● Support digital transition and maintain the accuracy of consumption, TOS, and service data
● Coordinate with IT for new users or device-related issues
● Ensure error-free documentation and adherence to the ticket-based callout process
● Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
● Prioritise planning to reduce service backlog and ensure “On-Time” delivery
● Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
● Track technician-wise productivity, efficiency, and service delivery KPIs
● Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
● Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
● Assist AOM/OM/ABM/BM in monitoring field KPIs
● Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
● Raise unresolved issues to next-level management for resolution
● Ensure leave planning and service continuity without disruption
Key Result Areas:
● On-time Service Planning
● Data Accuracy
● SCP Utilisation
● Schedule Adherence
● Reporting & Analysis
● Cross-Team Coordination
Competencies (Skills essential to the role):
● Detail Orientation
● Planning & Organizing
● Analytical Thinking
● Customer Focus
● Negotiation Skills
Educational Qualification / Other Requirement:
● Minimum graduate, with 1–3 years of relevant experience
● Basic computer skills required (advanced proficiency is a plus)
● Knowledge of MS-Office/G-Suite
● Willing to travel occasionally within the division
Role Type / Key working relationships:
● Individual contributor role
● External- Customers and customer representatives
● Internal - Sales, Operations, Business support functions
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who
make our company what it is. We believe in:
● Service
● Relationships
● Teamwork
● Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds.
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