Associate Accounts Receivable Specialist

PURPOSE OF THE ROLE

The Associate – Accounts Receivable is responsible for the Order-to-Cash activities of DA-Desk and Marcura Platform Solutions, covering billing, collections, cash application, and revenue recognition and reporting — ensuring accuracy, timely recovery of receivables, and clear visibility of customer outstanding balances for the business.

The role brings standardisation to customer-level visibility of revenue, invoicing and outstanding balances, and holds ownership of collections performance for an assigned customer portfolio, including ageing, DSO and overdue exposure. It requires a sound understanding of the business and its revenue drivers, the ability to manage large data sets and present up-to-date insights, control over pricing in the revenue systems, and effective partnering with Sales and Account Management on outstanding invoices, billing queries and customer escalations.

KEY RESPONSIBILITIES

● Maintain up-to-date, detailed pricing data to support invoicing and revenue management.

● Apply control checks on invoicing data across all revenue streams.

● Participate in the end-to-end Accounts Receivable process, from invoice generation through to collection and cash application.

● Prepare, review and issue customer invoices accurately and on schedule, ensuring supporting data, tariffs and contractual terms are correctly applied before dispatch, and resolving discrepancies prior to release.

● Manage collections for an assigned customer portfolio: monitor ageing reports, follow up on overdue invoices through structured dunning, and escalate long-outstanding or high-risk accounts in line with the agreed escalation matrix.

● Issue statements of account and payment reminders, and record committed payment dates and collection notes to maintain a reliable receivables and cash-inflow forecast.

● Perform cash application on a daily basis, allocating incoming receipts to the correct customer invoices and matching remittance advices accurately.

● Interact with Sales and Account Management on outstanding invoices — sharing overdue positions, obtaining customer feedback, resolving billing queries and disputes, and jointly agreeing recovery actions on ageing accounts.

● Coordinate and assist in year-end finalisation and audits, providing AR schedules and supporting documentation.

REQUIREMENTS

Minimum Education/Qualification

Bachelor of Commerce (CMA, CA, B. Com or BBA); accounting certifications an advantage.

Min. Experience

• 4+ years’ experience in accounts receivable, billing or order-to-cash

• Direct communication with customers on billing and collections matters

Industry

• Order-to-cash, billing, collections or revenue accounting environment

• Maritime technology, shipping services or a transaction-based business preferred

Technical Skills

• Hands-on experience across the end-to-end order-to-cash cycle: billing, collections and cash application

• ERP experience (NetSuite or equivalent), including the AR and billing modules

• Maintenance of pricing and tariff data in revenue systems, including approval controls

Senior Accountant – Accounts Receivable

Page 2

• Control over credit notes and amendments to issued invoices

• Cash application, remittance matching and clearing of unapplied, unidentified or short-paid receipts

• Statements of account, structured dunning and escalation processes

• Revenue reconciliation between invoicing and operational data

• Monthly revenue reporting, budget deviation analysis and forecasting models

• Analytics and data visualisation tools (e.g. Power BI) for AR, billing and revenue reporting

• Advanced Excel, with the ability to manage and interpret large data sets

Languages

• English (fluent)

SUCCESS FACTORS — WHAT THIS LOOKS LIKE IN PRACTICE

Billing & Invoicing Accuracy

Invoices are prepared, checked against tariffs and contractual terms, and issued on schedule, with discrepancies resolved before release.

Collections Performance

Overdue invoices in the assigned portfolio are followed up through structured dunning and escalated as required; receivables KPIs, including DSO and ageing, remain within company benchmarks.

Cash Application

Receipts are allocated to the correct invoices on a daily basis, with unidentified, unapplied and short-paid items investigated and cleared promptly.

Interaction with Sales

Overdue positions are shared with Sales and Account Management, billing queries and disputes are resolved jointly, and accounts requiring credit hold or escalation are flagged for decision.

Pricing & Billing Controls

Pricing data, tariff approvals, credit notes and invoice amendments are controlled and correctly applied, with a clear audit trail maintained.

Customer Service & Audit Support

External customers receive prompt, high-quality service in all dealings, and year-end finalisation and audit requests are supported with complete AR schedules.

.