Manager - Aftermarket & Service Line
About Eriez
Eriez is a global leader in Separation Technologies and Material Handling Solutions, serving customers worldwide for more than 80 years. Our commitment to innovation, engineering excellence, and customer success has made us a trusted partner across a wide range of industries.
Eriez India is looking for an experienced and dynamic Manager – Aftermarket & Service Line to lead the growth and development of our aftermarket and service business.
This is a strategic role responsible for driving aftermarket sales, service revenue, customer retention, profitability, and lifecycle value across Eriez India’s installed customer base.
What You'll Do
· Lead and execute the Aftermarket & Service Line strategy to achieve revenue, order intake, profitability, and customer satisfaction objectives.
· Drive growth across spare parts, service contracts/AMCs, refurbishment, upgrades, modernization, repairs, and lifecycle solutions.
· Develop strong relationships with key customers and identify opportunities to increase the value of Eriez's installed equipment base.
· Build a customer-focused service organization with strong processes, systems, and performance standards.
· Lead commercial discussions, negotiations, and contract closures while ensuring appropriate margins and risk management.
· Work closely with Sales, Service, Engineering, Production, Product/Market Managers, HQ, and global affiliates to deliver excellent customer outcomes.
· Strengthen complaint resolution, customer feedback, escalation management, and overall customer experience.
· Develop and motivate the aftermarket/service team to achieve business objectives.
· Monitor market and competitor activities and identify opportunities to strengthen Eriez's aftermarket offering.
· Provide accurate sales forecasts, pipeline updates, KPIs, and business performance reports to leadership.
· Support customer commissioning, acceptance trials, technical discussions, training, and site services when required.
What We're Looking For
· Bachelor’s degree in Engineering or Sales/Business, with 10–15 years of relevant experience.
· Strong experience in aftermarket, service, customer service, or service sales management.
· Experience in mining, construction, minerals processing, manufacturing, or other heavy industries will be highly preferred.
· Strong commercial acumen with the ability to identify and convert aftermarket opportunities.
· Proven ability to lead teams, manage key customers, and drive business growth.
· Strong customer-focused mindset with excellent relationship-building and negotiation skills.
· Good technical understanding and ability to prepare business cases and technical reports.
· Excellent communication and presentation skills in English and Hindi.
· Willingness to travel domestically and internationally as required.
· Experience with a multinational/international organization will be an advantage.
Why Join Eriez?
· Play a key role in building and growing Eriez India’s aftermarket and service business.
· Strengthen long-term customer relationships and enhance customer lifecycle value.
· Drive sustainable revenue growth and contribute directly to the company’s overall profitability.
· Develop innovative aftermarket solutions and create new business opportunities.
· Competitive compensation, Profit Sharing Program, Health Insurance, and a five-day work week
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