Customer Service Specialist
Who are we:
You may have heard of us – Ashley and Martin (that’s right, the hair people). We have been around for almost 60 years supporting our customers on their hair regrowth journey and we are pretty excellent at what we do! We pride ourselves on the excellent customer service we provide and the results our products achieve. We have a talented group of individuals we get to call our team and with clinics across Australia, New Zealand & Singapore, our internal support network reaches far and wide.
Description
What You’ll Do
Drive Sales & Patient Enrolment
- Conduct in-depth consultations and match tailored treatment programs to patient needs
- Confidently guide patients through the enrolment process
- Proactively generate new business through follow-ups and outreach
- Achieve sales targets and promote relevant products and services
Deliver Exceptional Patient Care
- Build strong, lasting relationships with patients
- Provide ongoing support, monitor progress, and address concerns
- Coordinate check-ups and facilitate doctor consultations
- Manage patient accounts, encourage feedback and review, and ensure satisfaction
- Handle enquiries and manage patient transfers with professionalism
Maintain Administration & Compliance Excellence
- Process payments and reconcile daily transactions
- Maintain accurate patient records using CRM and clinic systems
- Ensure all documentation, prescriptions, and records meet compliance requirements
Support Clinic Operations
- Manage reception, scheduling, and day-to-day clinic administration
- Oversee stock levels and order processing
- Resolve issues efficiently while adhering to company policies
Collaborate & Uphold Professional Standards
- Maintain strict patient confidentiality and ethical conduct
- Work collaboratively with team members and medical professionals
- Communicate effectively to ensure smooth clinic operations
Why Join Ashley & Martin?
- Be part of a trusted, industry-leading brand
- Make a real difference in patient confidence and outcomes
- Thrive in a supportive, performance-driven environment
- Enjoy a role that blends sales, service, and healthcare impact
The Impact You’ll Make
Your work goes beyond sales—you’ll directly contribute to life-changing results for patients, building confidence and long-term loyalty. Your dedication and expertise will strengthen our reputation for excellence and ensure every patient feels supported and empowered.
About You
- Strong sales and customer service experience. at least 2 years' experience in sales / customer service essential
- Exceptional communication, relationship-building, interpersonal, and presentation skills
- Highly organised with strong attention to detail and strong work ethic
- Comfortable working toward targets and KPIs
- Professional, empathetic, and patient-focused and a passion for helping people and improving their lives
- Proficiency in Microsoft Office Suite and CRM Systems.
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