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Freshworks·United States
At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place! We are seeking a Lead Solution Engineer to join our…
Freshworks·Miami, United States
At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place! We are seeking a Lead Solution Engineer to join our…
Freshworks·Washington, United States
At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place! We are seeking a Lead Solution Engineer to join our…
Freshworks·Atlanta, United States
At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place! We are seeking a Lead Solution Engineer to join our…
Freshworks·Raleigh, United States
At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place! We are seeking a Lead Solution Engineer to join our…
Freshworks·Boston, United States
At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place! We are seeking a Lead Solution Engineer to join our…
Freshworks·London, United Kingdom
Freshworks is looking for an experienced Deal Desk Strategy Manager to play a critical role in shaping and accelerating some of our largest and most strategic deals. Reporting to the Senior Director of Deal Desk, this senior individual contributor will partner directly with Account Executives and regional sales leaders to develop deal strategy early, navigate complex commercial decisions, and drive…
Freshworks·Chennai, India
ABOUT THE ROLE Freshworks is looking for a Senior Analyst- Cybersecurity to join our GTM (Go-To-Market) Cybersecurity team. You'll sit at the intersection of Cybersecurity, customer trust, and go-to-market — acting as a subject matter expert who gives prospective and existing customers confidence and assurance in Freshworks' security posture. Reporting to the Manager, Cybersecurity, you'll be a hands-on technical security…
Freshworks·Chennai, India
Key Responsibilities: * Own the end-to-end AI experience for the assigned product/BU, including intent fixes, content development, workflow curation, and resolution outcomes. * Create, consolidate, and refine Q&As; ensure accuracy, remove duplicates, and maintain persona & brand alignment. * Convert Q&As into structured knowledge articles; collaborate with the Content Strategy team on external content publishing. * Conduct independent conversation audits;…
Freshworks·Bengaluru, India
The Lead - Marketing Operations will be responsible for building a scalable reporting and analytics framework that enables data-driven decision-making across Marketing, Sales & Revenue Operations. This role will own Salesforce reporting, BI dashboards, funnel analytics, operational insights, and executive reporting while driving continuous process optimization through data, trends, and analytical recommendations. The ideal candidate should have deep expertise in…
Freshworks·Boston, United States
Freshworks is looking for a Lifecycle Marketing Manager to lead our newly formed Lifecycle Marketing pod within the ABM, Digital & Lifecycle organization. In this role, you will own the lifecycle and nurture strategy for our Employee Experience (EX) product family — Freshservice, ESM, D42, Firehydrant, and Freddy AI — with a focus on our 501+ employee Enterprise segment. You'll…
Freshworks·Berlin, Germany
As an Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth across the ACH region (Austria & Switzerland). In this role you will advocate our Employee Experience product line, Freshservice, targeted mainly at mid-market clients. As a brand ambassador you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and…
Freshworks·Chennai, India
We are looking for a highly skilled Senior Analyst – Order Management to join our dynamic team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an opportunity to work on various transformation projects focused on process simplification,…
Freshworks·London, United Kingdom
Key Responsibilities Include: * Act as a strategic business partner to European revenue leadership, using pipeline and performance data to proactively identify execution gaps and co-design targeted enablement solutions. * Develop and deliver engaging and informative sales training programs, both in-person and virtually, that align with the overall sales strategy and goals. * Regularly communicate with the field to gather…
Freshworks·Chennai, India
What You'll Do * Own Deal Desk support for larger and more strategic deals in your assigned region, embedded directly with assigned AEs * Proactively initiate deal strategy conversations with sellers ahead of key milestones, flagging early where a deal may need extra structuring time * Document the sequence of events required to close each assigned deal and track progress…
Freshworks·Chennai, India
We are looking for a highly skilled & collaborative individual, who with his / her in-depth understanding of the Deals Desk, Order Management & Billing space in SaaS environment, can contribute to identifying and structurally driving various system enhancement / improvement initiatives on CPQ, CRM etc. while working with both Business and IT team. Work Hours: APAC Time Zone (10…
Freshworks·Chennai, India
We are looking for a highly skilled & collaborative individual, who with his / her in-depth understanding of the Deals Desk, Order Management & Billing space in SaaS environment, can contribute to identifying and structurally driving various system enhancement / improvement initiatives on CPQ, CRM etc. while working with both Business and IT team. Work Hours: APAC Time Zone (10…
Freshworks·San Mateo, United States
This role will lead our effort in capturing, synthesizing, and acting on customer feedback. In this role, you will serve as the strategic owner of our VoC infrastructure, turning quantitative metrics and qualitative customer insights into actionable business and product strategies. You will directly manage customer-facing survey initiatives, act as a primary platform administrator and power user for Qualtrics, monitor…
Freshworks·San Mateo, United States
Freshworks is looking for an experienced Deal Desk Strategy Manager to play a critical role in shaping and accelerating some of our largest and most strategic deals. Reporting to the Senior Director of Deal Desk, this senior individual contributor will partner directly with Account Executives and regional sales leaders to develop deal strategy early, navigate complex commercial decisions, and drive…
Freshworks·Boston, United States
Freshworks is looking for a Lifecycle Marketing Specialist to execute nurture campaigns across our Employee Experience (EX) product family — Freshservice, ESM, D42, Firehydrant, and Freddy AI. Reporting to the Lifecycle Marketing Manager, you’ll own day-to-day execution of the pod’s always-on and re-engagement nurture programs, keeping 501+ segment accounts moving through the funnel between paid and ABM touches. You’ll partner…
Freshworks·San Mateo, United States
We're looking for a Sr. Manager of Executive Communications to be the primary architect and manager of our CEO, CTO, CIO, and CMO’s external voice. You will own the editorial strategy, calendar and output that turns Freshworks' narrative into category-shaping thought leadership — across executive social media handles, keynotes, podcasts, media. This role sits in the Corporate Communications function and…
Freshworks·London, United Kingdom
We are looking for a Principal Solutions Engineer to support the continued growth of our business in the Netherlands. You will play a critical role by being the technical expert who helps our Dutch team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region. Principal Solutions…
Freshworks·London, United Kingdom
Freshworks is looking for a self-motivated Lead Solutions Engineer to complement our Pre-Sales team. You will play a critical role by being the technical expert that helps the sales team with new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks. Lead Solutions Engineers are responsible for articulating our value proposition, architecting…
Freshworks·Austin, United States
As an Account Executive, Enterprise (SLED), you will play a pivotal role in expanding Freshworks’ footprint within Higher Education institutions. This role focuses on engaging multiple stakeholders across colleges and universities, delivering customized ITSM and EX solutions, and empowering institutions to drive productivity and employee satisfaction through our advanced software. You’ll thrive in complex, consultative sales processes with high-budget deals…
Freshworks·Chicago, United States
As an Account Executive, Enterprise (SLED), you will play a pivotal role in expanding Freshworks’ footprint within Higher Education institutions. This role focuses on engaging multiple stakeholders across colleges and universities, delivering customized ITSM and EX solutions, and empowering institutions to drive productivity and employee satisfaction through our advanced software. You’ll thrive in complex, consultative sales processes with high-budget deals…
Freshworks·Dallas, United States
As an Account Executive, Enterprise (SLED), you will play a pivotal role in expanding Freshworks’ footprint within Higher Education institutions. This role focuses on engaging multiple stakeholders across colleges and universities, delivering customized ITSM and EX solutions, and empowering institutions to drive productivity and employee satisfaction through our advanced software. You’ll thrive in complex, consultative sales processes with high-budget deals…
Freshworks·Chennai, India
Lead a team of Adoption Specialists within our Adoption Advisory team - driving product adoption, increasing customer value, and reducing churn across Freshworks' scaled and digital customer segments. About the Role As Lead, Product Adoption, you will manage a team of Adoption Specialists focused on driving measurable adoption and retention outcomes for Freshworks' scaled and digital customer base. You are…
Freshworks·Chennai, India
The Customer Success team proactively engages with customers to provide strategic and tactical guidance, ensuring they derive maximum value from the Freshworks suite of products. As a Customer Success Manager, you will drive product adoption, build strong relationships, and secure long-term customer retention. * Experience: Experience in SaaS Customer Success (preferred) * Impact You Will Create: * Act as a…
Freshworks·San Mateo, United States
This role will lead our effort in capturing, synthesizing, and acting on customer feedback. In this role, you will serve as the strategic owner of our VoC infrastructure, turning quantitative metrics and qualitative customer insights into actionable business and product strategies. You will directly manage customer-facing survey initiatives, act as a primary platform administrator and power user for Qualtrics, monitor…
Freshworks·London, United Kingdom
We are looking for a high-energy, ambitious Field Marketing Specialist to drive our marketing strategy and event execution across the UKI & Nordics region. This isn't a "follow-the-playbook" role. We need a genuine driver and executor—someone who sets the drumbeat for our programs, rolls up their sleeves, and gets things done. Sitting at the intersection of Marketing, Sales, and Data,…
Freshworks·Bengaluru, India
We are seeking a highly motivated and customer-centric Account Executive Level 2 to join our growing inbound sales team focused on the North America market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales…
Freshworks·Berlin, Germany
This is a pivotal individual contributor role at the heart of Freshworks’ German channel growth strategy. As a Channel Sales Manager, you will own the full lifecycle of our Systems Integrator business in Germany — from prospecting and signing new mid-tier SI partners through to driving active pipeline and revenue through those relationships. The German SI opportunity is significant. Freshworks…
Freshworks·London, United Kingdom
About this role: This is a pivotal individual contributor role at the heart of Freshworks’ UK channel growth strategy. As a Channel Sales Manager, you will own the full lifecycle of our Systems Integrator business in the UK — from prospecting and signing new mid-tier SI partners through to driving active pipeline and revenue through those relationships. The UK SI…
Freshworks·Chennai, India
We are looking for highly skilled Data Platform Engineer to design, develop, and deliver enterprise-scale Master Data Management (MDM) and Data Platform solutions. The role will focus on Customer 360, data quality, identity resolution, governance, and cloud-native MDM initiatives across enterprise systems. The ideal candidate should possess strong expertise in MDM architecture, cloud technologies, data engineering, and enterprise data governance…
Freshworks·Chennai, India
The Customer Success team proactively engages with customers to provide strategic and tactical guidance, ensuring they derive maximum value from the Freshworks suite of products. As a Customer Success Manager, you will drive product adoption, build strong relationships, and secure long-term customer retention. * Experience: 6–9 years of experience, preferably in SaaS Customer Success * Impact You Will Create: *…
Freshworks·San Mateo, United States
Freshworks is rethinking how we develop, evaluate, and listen to our people — and this role is at the center of that transformation. As Director of Performance Management & Employee Listening, you will lead two of our most strategically important people practices: a comprehensive redesign of how we approach performance management, and a shift to a modern, continuous approach to…
Freshworks·Chennai, India
We are looking for a highly skilled Senior Analyst – Order Management to join our dynamic team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an opportunity to work on various transformation projects focused on process simplification,…
Freshworks·San Mateo, United States
Software is changing; AI, automation, and platform capabilities are transforming how customers buy and consume software, and traditional seat-based pricing is no longer enough. We are looking for a Director, Pricing & Monetization to join our growing team. This is a senior individual contributor role on our Product team, reporting to the Sr. Director, Pricing. We're not looking for someone…
Freshworks·Denver, United States
As a Business Development Representative with Freshworks, you will play a crucial role in our company’s growth by driving revenue through strategic outreach and relationship building. You will be responsible for identifying and conducting outreach with prospects, facilitating qualification calls, and creating early stage pipeline for Freshworks. Key Responsibilities: * Use an intent based approach to prioritize and target accounts,…
Freshworks·Chennai, India
As a Senior Staff Product Manager in the ITSM Product team, you will serve as a highly experienced individual contributor responsible for defining the product strategy for enterprise customer experiences across the Freshworks EX portfolio. In this role, you will tackle complex, cross-functional product challenges that span ITSM, ITAM, ITOM and adjacent products, driving enterprise adoption, trust and long-term customer…
Freshworks·Chennai, India
About the Team We’re a passionate and fun-loving mobile team made up of Android, iOS, and automation engineers, with a solid mix of experience and energy. We build and maintain multiple mobile apps and multiple mobile SDKs, powering user experiences at scale. Our portfolio includes: Apps: Freshdesk, Freshchat, Freshcaller, and Freshsales (all on Android & iOS) SDKs: Freshchat SDK (for…
Freshworks·Chennai, India
About the Role We are looking for a Data Platform Engineer (IC2) to build and operate scalable, reliable, and high-performance data platforms. In this role, you will develop streaming and batch data pipelines, manage Databricks environments, and support our event-driven data infrastructure using Kafka and Kafka Connect. This is an excellent opportunity for engineers with a strong foundation in distributed…
Freshworks·San Mateo, United States
At Freshworks, we believe great employee experiences start with great people - and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work. In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience…
Freshworks·San Mateo, United States
Freshworks is looking for a Field Marketing Specialist to build the operational engine behind our regional event programs. Today, Field Marketing Managers (FMMs) own both the strategy and the execution of every event, from forecasting and business cases on one end to vendor contracts and lead uploads on the other. That’s a lot of ground for one person to cover,…
Freshworks·Chennai, India
Solution Architect (SA) role is a critical internally and externally-facing role within Freshworks Professional Services (FPS) which acts the senior technical SME heavily involved in Sales, Delivery and Expansion phases of the customer lifecycle. FPS SA is a trusted advisor internally and externally working with the highest level functional and technical resources within Freshworks and the customer organizations to translate…
Freshworks·San Mateo, United States
Freshworks is looking for a Lifecycle Marketing Manager to lead our newly formed Lifecycle Marketing pod within the ABM, Digital & Lifecycle organization. In this role, you will own the lifecycle and nurture strategy for our Employee Experience (EX) product family — Freshservice, ESM, D42, Firehydrant, and Freddy AI — with a focus on our 501+ employee Enterprise segment. You'll…
Freshworks·San Mateo, United States
Freshworks is looking for a Lifecycle Marketing Specialist to execute nurture campaigns across our Employee Experience (EX) product family — Freshservice, ESM, D42, Firehydrant, and Freddy AI. Reporting to the Lifecycle Marketing Manager, you’ll own day-to-day execution of the pod’s always-on and re-engagement nurture programs, keeping 501+ segment accounts moving through the funnel between paid and ABM touches. You’ll partner…
Freshworks·London, United Kingdom
As a Lead Account Executive for Nordics, you will drive growth and consistently exceed revenue goals within a defined territory. You’ll win new (strategic/enterprise) accounts, strengthen relationships with existing customers, and apply your SaaS expertise to engage effectively with both business and technical decision-makers. What you will do: - Engage, Discover & Drive Results: Execute territory strategies to win enterprise…
Freshworks·Hyderabad, India
At Freshworks, quality isn’t a checkpoint—it’s part of our engineering DNA. As a Senior Software Engineer in Test, you’ll be the technical owner of automation strategy and test architecture for products used by thousands every day. You’ll work at the intersection of code, tooling, performance, and product confidence—ensuring we ship fast without breaking things. If you think like a developer,…
Freshworks·Chennai, India
1. Impact You Can Create * Drive Revenue Velocity: Act as a strategic business partner to Sales Management, aligning technical resources directly with product revenue goals across the mid-market and SMB segments. * Elevate Customer Experience: Evangelize a refreshing user experience on the platform by translating complex customer pain points into tailored, high-value technical solutions. * Modernize Pre-Sales Operations: Leverage…
Freshworks·Austin, United States
As a Channel Sales Manager, you will play a critical role in accelerating Freshworks' growth through our North America partner ecosystem. You'll be responsible for building and expanding relationships with strategic channel partners, distributors, and solution providers while driving indirect revenue and partner-led growth. In this quota-carrying role, you'll work cross-functionally with Sales, Solutions Engineering, Marketing, and our global Partner…
Freshworks·Chandler, United States
As a Channel Sales Manager, you will play a critical role in accelerating Freshworks' growth through our North America partner ecosystem. You'll be responsible for building and expanding relationships with strategic channel partners, distributors, and solution providers while driving indirect revenue and partner-led growth. In this quota-carrying role, you'll work cross-functionally with Sales, Solutions Engineering, Marketing, and our global Partner…
Freshworks·India, Gambia
Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead…
Freshworks·San Mateo, United States
We are seeking an FP&A Manager to join our Finance team as a dedicated business partner to our global Product & Engineering organization. This is a high-impact individual contributor role for an experienced FP&A professional who enjoys working closely with business leaders, understanding what drives their organization, and turning financial data into insights that support better decisions. Reporting to the…
Freshworks·Boston, United States
Freshworks is looking for a Senior Product Marketing Manager to own the go-to-market strategy and narrative for our core service management products (Freshservice and Freshservice for Business Teams). These are the largest, highest-visibility products in the Freshservice portfolio—the foundation of how we compete, win, and grow. This is a senior individual contributor role. You'll report to the Sr. Director of…
Freshworks·Boston, United States
Freshworks is looking for a Product Marketing Manager to help bring the next generation of AI-powered IT service management experiences to market. In this role, you'll partner closely with Product Management, Engineering, Sales, Customer Success, and Demand Generation to launch new AI capabilities, shape customer messaging, and drive adoption across the Freshservice portfolio. This role is ideal for someone who…
Freshworks·Raleigh, United States
As a Channel Sales Manager, you will play a critical role in accelerating Freshworks' growth through our North America partner ecosystem. You'll be responsible for building and expanding relationships with strategic channel partners, distributors, and solution providers while driving indirect revenue and partner-led growth. In this quota-carrying role, you'll work cross-functionally with Sales, Solutions Engineering, Marketing, and our global Partner…
Freshworks·Bengaluru, India
We’re hiring Account Executives to drive growth for Freshworks in the Outbound segment. This is a full-cycle outbound sales role - ideal for SaaS professionals who thrive on building pipeline, managing end-to-end deal cycles, and owning a book of business from the ground up. You will be responsible for driving new business opportunities across select countries, expanding Freshworks’ footprint in…
Freshworks·London, United Kingdom
About the Team * Our Value Engineering team is growing, and we're looking for a Senior Value Engineer to join our team in London. This is a role for someone who loves building rigorous business cases, can hold their own in a room with CFOs and CIOs, and gets genuine satisfaction from turning a complex technical story into a number…
Freshworks·Chennai, India
Overview At Freshworks, quality isn’t a checkpoint—it’s built into our engineering DNA. As a Senior Staff Engineer in Test (IC5), you will serve as the principal technical authority for test architecture, automation strategy, and quality engineering across multi-tenant, enterprise-grade SaaS platforms. You will operate at the intersection of complex distributed systems, developer velocity, performance engineering, and product confidence—ensuring our global…
Freshworks·Boston, United States
Sr. Solution Architect (SA) role is a critical internally and externally-facing role within Freshworks Professional Services (FPS) which acts the senior technical SME heavily involved in Sales, Delivery and Expansion phases of the customer lifecycle. FPS Senior SA is a trusted advisor internally and externally working with the highest level functional and technical resources within Freshworks and the customer organizations…
Freshworks·San Mateo, United States
Sr. Solution Architect (SA) role is a critical internally and externally-facing role within Freshworks Professional Services (FPS) which acts the senior technical SME heavily involved in Sales, Delivery and Expansion phases of the customer lifecycle. FPS Senior SA is a trusted advisor internally and externally working with the highest level functional and technical resources within Freshworks and the customer organizations…
Freshworks·Bengaluru, India
The Procurement Operations Specialist will support the day-to-day procurement activities across all business units with a strong emphasis on indirect spend categories. This role is critical to ensuring a streamlined source-to-pay (S2P) process, compliance with procurement policies, supplier onboarding, PO management, and operational excellence. You will work closely with cross-functional stakeholders, including strategic sourcing, finance, IT, legal, and internal business…
Freshworks·Bengaluru, India
About the Role Freshworks is seeking a high-performing Manager of Outbound Sales to lead our Bangalore-based outbound Account Executive (AE) and Business Development (BD) teams focused on the Freshdesk product segment for the North American market. In this role, you will own the end-to-end sales lifecycle for your territory, driving everything from outbound pipeline generation strategies to deal closure. This…
Freshworks·Chennai, India
Key Responsibilities Customer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding through the entire customer lifecycle. Retention Excellence: Focus on ensuring high customer retention rates and meeting retention goals. Stakeholder Engagement: Develop and maintain trusted working relationships with key decision-makers and power users within client organizations. Client Understanding: Gain a deep understanding of…
Freshworks·Chennai, India
The Go to Market team for Freshworks is the fastest-growing function in the organization and spread out across continents and time zones. With the increasing market demand and diverse landscape, there is an ever-increasing ask for deals packaged for specific buyer personas. Add different geographies, their laws, and regulations, and it requires careful understanding and execution of the business arrangement…
Freshworks·Bengaluru, India
Strategy & Growth * Own the digital marketing strategy for Freshservice, driving MQCs, pipeline, and revenue targets * Define channel mix and investment strategy across paid search, social, display, video, and programmatic * Make key budget allocation decisions to maximize ROI across the full funnel * Identify growth opportunities and translate them into actionable, prioritized campaign plans Ad Platform Expertise…
Freshworks·Hyderabad, India
Impact You Will Create * Bridge Research and Production: Serve as the critical link translating theoretical data science research and sophisticated algorithms into product-ready, enterprise-scale implementations. * Scale to Millions: Build and deploy robust ML APIs and data pipelines engineered to handle millions of requests with high efficiency, low latency, and reliability. * Architect from Scratch: Drive organizational technical alignment…
Freshworks·Singapore, Singapore
The Customer Success team proactively engages with customers to provide strategic and tactical guidance, ensuring they derive maximum value from the Freshworks suite of products. As a Customer Success Manager, you will drive product adoption, build strong relationships, and secure long-term customer retention. * Experience: Experience in SaaS Customer Success (preferred) * Impact You Will Create: * Act as a…
Freshworks·Bengaluru, India
The Lead, HR Shared Services – Total Rewards & Performance is the Tier 2 subject matter expert within the HR Shared Services organization, providing specialist operational support across Compensation, Benefits, and Performance Management. This role serves as the primary escalation point for complex, non-standard, and high-impact employee cases that cannot be resolved through Tier 0 self-service or Tier 1 operations.…
Freshworks·Bellevue, United States
As Director, Strategy & Operations, Channels &Alliances, you will serve as a strategic business partner to the SVP of Channels & Alliances, helping shape and execute the organization's long-term strategy while driving operational excellence across the global partner business. Reporting to the VP of Revenue Operations, you will work closely with executive leadership to translate business priorities into actionable plans,…
Freshworks·San Mateo, United States
As Director, Strategy & Operations, Channels &Alliances, you will serve as a strategic business partner to the SVP of Channels & Alliances, helping shape and execute the organization's long-term strategy while driving operational excellence across the global partner business. Reporting to the VP of Revenue Operations, you will work closely with executive leadership to translate business priorities into actionable plans,…
Freshworks·Chennai, India
As a GSI Solution Architect, you will be the technical and solution engine behind our Global Systems Integrator ecosystem, with a dedicated focus on Employee Experience and Freshservice. You will help GSI partners find, shape, and progress new business and expansion opportunities — bringing solution credibility to early conversations, turning employee service challenges into structured opportunities, and building the assets…
Freshworks·United States
As a Channel Sales Manager, you will play a critical role in accelerating Freshworks' growth through our North America partner ecosystem. You'll be responsible for building and expanding relationships with strategic channel partners, distributors, and solution providers while driving indirect revenue and partner-led growth. In this quota-carrying role, you'll work cross-functionally with Sales, Solutions Engineering, Marketing, and our global Partner…
Freshworks·Raleigh, United States
As a Channel Sales Manager, you will play a critical role in accelerating Freshworks' growth through our North America partner ecosystem. You'll be responsible for building and expanding relationships with strategic channel partners, distributors, and solution providers while driving indirect revenue and partner-led growth. In this quota-carrying role, you'll work cross-functionally with Sales, Solutions Engineering, Marketing, and our global Partner…
Freshworks·Boston, United States
As a Channel Sales Manager, you will play a critical role in accelerating Freshworks' growth through our North America partner ecosystem. You'll be responsible for building and expanding relationships with strategic channel partners, distributors, and solution providers while driving indirect revenue and partner-led growth. In this quota-carrying role, you'll work cross-functionally with Sales, Solutions Engineering, Marketing, and our global Partner…
Freshworks·Chennai, India
This role serves as the Solution Architect and strategic technical owner for the Customer Support technology ecosystem. The architect will partner closely with Customer Support Operations, Customer Experience (CX), Product, Engineering, and IT teams to design scalable, secure, and high-performing solutions across Freshdesk, customer support platforms, and enterprise integrations. The ideal candidate brings deep experience with one or more leading…
Freshworks·Chennai, India
The Cybersecurity Risk & Compliance function is responsible for identifying, assessing, and managing cybersecurity and compliance risks across the organization. The team establishes security standards, validates adherence to security controls, and partners with business and technology teams to strengthen the organization's security posture. As a Senior Analyst in the Cybersecurity Risk & Compliance team, you will independently execute cybersecurity risk…
Freshworks·Berlin, Germany
Freshworks is looking for an exceptional addition to our Customer Success team in Germany. Being a customer champion is part of our culture and a guideline for anything we do. Our team plays a central role in this effort and is the primary driver to retain and develop our existing customers. As a Senior Customer Success Manager, you will act…
Freshworks·Chennai, India
1. Impact You Can Create * Drive Revenue Velocity: Act as a strategic business partner to Sales Management, aligning technical resources directly with product revenue goals across the mid-market and SMB segments. * Elevate Customer Experience: Evangelize a refreshing user experience on the platform by translating complex customer pain points into tailored, high-value technical solutions. * Modernize Pre-Sales Operations: Leverage…
Freshworks·Bengaluru, India
We are seeking a highly motivated and customer-centric Lead Account Executive Level to join our growing inbound sales team focused on the NA market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment,…
Freshworks·Chennai, India
1. Impact You Can Create * Drive Revenue Velocity: Act as a strategic business partner to Sales Management, aligning technical resources directly with product revenue goals across the mid-market and SMB segments. * Elevate Customer Experience: Evangelize a refreshing user experience on the platform by translating complex customer pain points into tailored, high-value technical solutions. * Modernize Pre-Sales Operations: Leverage…
Freshworks·Bengaluru, India
About the Role The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement: ● Engage proactively with customers using the engagement model (based on customer segment) laid out ● Understand and document customer’s business flow (for large customers)…
Freshworks·Chennai, India
About The Role The ideal candidate has Saas sales experience with a terrific reputation for over achieving quota by growing revenues in existing customers. A self - starter with a “GROWTH MINDSET” who has a willingness to learn and adapt in any situation. They should be prepared to develop and execute against an account plan and consistently deliver on revenue…
Freshworks·Chennai, India
About the Role The Advisory Account Manager (AAM) is a dual-mandate, portfolio-owning role. Unlike a traditional CSM or a pure hunter-AM, the AAM operates as a trusted advisor across the full customer lifecycle — responsible simultaneously for protecting Gross Revenue Retention (GRR) and driving Net Expansion through upsell and cross-sell. This is a digital-first, high-velocity motion that blends proactive advisory…
Freshworks·San Mateo, United States
The Freshworks People team shapes experiences that maximize the potential of our people. Based in San Mateo (HQ), this Senior Manager, Employee Relations role is a key member of our global ER leadership team, owning the employee relations agenda across the United States and Europe. You will co-create ER strategy alongside our global ER leadership, bringing a unique lens and…
Freshworks·Bengaluru, India
Roles & Responsibilities * Vision & Strategy: Define and drive the long-term design vision and strategy for integrated product portfolios. * User advocacy: Champion a deep understanding of users to ensure products are not just functional, but indispensable. * Cross-functional alignment: Collaborate with senior leadership in Product Management and Engineering to create a cohesive product strategy that anticipates market trends…
Freshworks·Chicago, United States
As a Account Executive - Enterprise, you will play a key role in driving growth and closing complex sales deals within your territory. You’ll own and develop new strategic and enterprise accounts, strengthen relationships with existing customers, and use your SaaS expertise to connect with C-level executives and technical decision-makers. We’re looking for someone who is curious, collaborative, and motivated…
Freshworks·Dallas, United States
As a Account Executive - Enterprise, you will play a key role in driving growth and closing complex sales deals within your territory. You’ll own and develop new strategic and enterprise accounts, strengthen relationships with existing customers, and use your SaaS expertise to connect with C-level executives and technical decision-makers. We’re looking for someone who is curious, collaborative, and motivated…
Freshworks·San Mateo, United States
Freshworks is looking for a strategic, systems-minded leader to architect the future of our global Go-to-Market operating model. As Director, GTM Systems Architecture, you'll sit at the intersection of business strategy, process design, data, and technology. Your role is not simply to optimize our systems—but to define how our commercial organization should operate and design the technology architecture that enables…
Freshworks·Chennai, India
We are looking for a Specialist - Marketing Operations to support our global Marketing and Sales teams by ensuring efficient lead management, operational excellence, and data integrity across our marketing technology stack. In this role, you will manage lead routing, campaign operations, reporting, and process optimization while partnering with cross-functional stakeholders to improve lead flow and sales efficiency. You will…
Freshworks·San Mateo, United States
As Community Manager, you will be the primary owner of the Freshworks Community. You are responsible for the quality of the community experience — from moderation and content to member engagement and programming. You will build a community that customers return to, contribute to, and value as a genuine resource for product knowledge and peer connection. What You'll Lead Community…
Freshworks·San Mateo, United States
We're looking for a hands-on Demand Generation Manager to join our growing Marketing team. This role is ideal for someone who enjoys building and optimizing digital campaigns that generate pipeline and revenue—not just managing programs. You'll own end-to-end execution across paid media, ABM, email, and digital campaigns while partnering closely with Product Marketing, Sales, Marketing Operations, Brand, and RevOps. We're…
Freshworks·Boston, United States
As an Escalation Manager in Global Customer Service (GCS), you will own high-severity and executive-level escalations end-to-end, serving as the single point of accountability for resolution, communication, and recovery. You will lead cross-functional “situation rooms,” advocate for the customer internally, restore trust externally, and drive systemic improvements to prevent recurrence. This is a highly visible, high-impact individual contributor role that…
Freshworks·San Mateo, United States
As an Escalation Manager in Global Customer Service (GCS), you will own high-severity and executive-level escalations end-to-end, serving as the single point of accountability for resolution, communication, and recovery. You will lead cross-functional “situation rooms,” advocate for the customer internally, restore trust externally, and drive systemic improvements to prevent recurrence. This is a highly visible, high-impact individual contributor role that…
Freshworks·San Mateo, United States
Freshworks is seeking a Director of Internal Creative & Design Services to lead and scale our in-house creative team. This role owns the strategy, operations, and output of Freshworks' internal creative function — from brand campaigns, to sales enablement, events, and digital experiences — ensuring every creative touchpoint reflects the quality, clarity, and character of the Freshworks brand. You will…
Freshworks·London, United Kingdom
Position Overview: Freshworks is looking for a highly creative and tech-savvy Learning Experience Designer to join our expanding Revenue Enablement team. In this role, you'll contribute to the design and development of impactful, measurable learning programs and resources that empower Freshworks teams to engage with and sell our products effectively. You'll partner closely with our Go-to-Market (GTM) teams to create…
Freshworks·Bengaluru, India
Responsibilities: * Manage all activities of the pre-sales resources with a particular region. * As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. * Provides advice and counsel to sales management in the effective use and deployment of technical resources. * Must maintain close alignment with sales,…
Freshworks·Chennai, India
1. Impact You Can Create * Drive Revenue Velocity: Act as a strategic business partner to Sales Management, aligning technical resources directly with product revenue goals across the mid-market and SMB segments. * Elevate Customer Experience: Evangelize a refreshing user experience on the platform by translating complex customer pain points into tailored, high-value technical solutions. * Modernize Pre-Sales Operations: Leverage…
Freshworks·Bengaluru, India
We are seeking a highly motivated and customer-centric Account Executive Level 2 to join our growing inbound sales team focused on the North America market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales…